No Meta product catalog found – how to create one

Last updated: December 31, 2025

If you see this message, it means no product catalog is currently connected to your Meta Business.

This is common and easy to fix.

Marketer requires a Meta product catalog that is synced from Shopify in order to run catalog-based campaigns.

Why this happens

A Meta product catalog is only created when:

  • The Facebook & Instagram sales channel is installed in Shopify

  • Products are synced from Shopify to Meta

If this hasn’t been completed yet, no catalog will be available to select.

How to create a Meta product catalog from Shopify

Follow these steps:

Step 1: Open Shopify Admin

Go to:
https://admin.shopify.com/

Step 2: Open the Facebook & Instagram app

  1. Go to Settings → Apps and sales channels

  2. Open Facebook & Instagram

Step 3: Complete setup (if not already done)

Make sure:

  • A Facebook Page is connected

  • A Meta Business Portfolio is selected

  • An Ad account is connected

Step 4: Sync products to Meta

  1. In the Facebook & Instagram app, go to Overview or Settings

  2. Enable product syncing

  3. Select which products should be available (all or specific collections)

Shopify will now automatically:

  • Create a Meta product catalog

  • Sync your products into it

When the catalog becomes available

  • Catalog creation usually happens automatically

  • Products may take some time to appear

  • Once created, the catalog will be selectable in Marketer

No manual catalog setup in Meta is required.

Important notes

  • The catalog must belong to the same Meta Business used during onboarding

  • Products must comply with Meta’s commerce policies

  • Changes in Shopify automatically sync to the catalog

Summary

  • The message appears when no Meta product catalog exists

  • The catalog is created through Shopify, not manually in Meta

  • Installing and setting up Facebook & Instagram in Shopify resolves this

  • Once synced, the catalog will be available in Marketer