Products not syncing

If your products are not appearing or updating correctly in Marketer, it is usually caused by an integration or sync issue. Use the steps below to identify and resolve the problem.

1. Check your store integration

First, confirm that your store (for example Shopify) is properly connected.

What to do

1. Go to Settings → Integrations

2. Confirm your store connection is active

3. If the connection looks broken, reconnect it

A disconnected or expired integration will prevent products from syncing.

2. Manually trigger a product sync

If automatic syncing has not run yet, try triggering it manually.

How

1. Go to Products

2. Click Sync now

3. Wait a few minutes and refresh the page

New or recently updated products may take a short time to appear.

3. Check for sync errors or notifications

If a sync fails, Marketer may show an error message.

What to check

• Go to Dashboard → Notifications

• Look for any messages related to product syncing

• Follow the suggested fix if one is shown

Errors here usually indicate missing data or a temporary connection issue.

4. Confirm products are available in your store

Products will not sync if they are not properly set up in your store.

Make sure:

• Products are published and active

• Products are not set to draft or hidden

• Required fields (price, title, availability) are filled in

5. Refresh and retry

In rare cases, cached data can delay updates.

Try this

• Refresh the page

• Log out and log back in

• Try from another browser or device

Still not syncing?

If products are still missing after trying the steps above, contact support.

Use the chat icon in the app or email support@marketer.com.

We’ll help you identify the cause and get products syncing correctly.