Give Marketer collaborator access to Shopify

Last updated: December 22, 2025

Collaborator access allows Marketer’s team to assist with support and store-related changes directly in Shopify when needed.

This is optional and does not affect how the Marketer app functions.


Step 1: Find your collaborator access code

  1. Log in to Shopify Admin

  2. Go to Settings → Users
    (or Users & permissions if your store is part of an organization)

  3. Open the Security section

  4. Locate the Collaborators area

  5. Copy your 4-digit collaborator access code

Share this code with your CSM at Marketer.

If needed, you can generate a new code here.
This will invalidate any previous codes.


Step 2: Accept the collaborator request

After sharing the code, Marketer will send a collaborator request.

  1. Go to Shopify Admin → Settings → Users

  2. Filter users by Requests

  3. Open the pending collaborator request

  4. Click Accept request


Important notes

  • Only the store owner or users with the Administrator role can accept collaborator requests

  • Collaborators cannot be assigned the Administrator role