Products Not Syncing

If your products are not syncing correctly in Marketer, this guide will help you identify and resolve common issues.

Check Your Integration Settings

Ensure that your store or platform (e.g., Shopify) is properly connected to Marketer:

• Navigate to Integrations in your Marketer Settings.
• Verify that your Shopify platform is connected and active.
• If needed, reconnect your integration and attempt to sync again.

Manually Trigger a Sync

If automatic syncing is not working, try a manual sync:

• Go to the Products section in Marketer.
• Click Sync Now to manually refresh product data.
• Wait a few minutes and check if the products appear.

Check for Errors or Notifications

Marketer will display error messages if there are syncing issues:

• Go to Dashboard > Notifications to see if any errors are blocking product sync.
• Review error messages and follow suggested fixes.

6. Clear Cache and Try Again

Sometimes, cached data can prevent updated products from displaying:

• Clear your browser cache or try logging in from a different device.
• If using an ad platform, refresh product catalogs from their dashboard.

7. Contact Support for Assistance

If none of the above steps resolve the issue, reach out to Marketer Support:

• Use the chat icon at the bottom right of your screen.

Our team will investigate and provide further assistance to ensure your products sync correctly.