Why Won’t My Campaign Publish?

Why Won’t My Campaign Publish?

• Campaign Is Still in Review

- Campaigns go through an approval process that can take 24-48 hours on business days. Check the campaign status in your dashboard.

Check Campaign Status

• Go to your Campaigns Dashboard and look for the status.
• If it says "In Review," wait 24-48 hours (business days) for approval.

• Payment Issues

– If your Marketer Wallet doesn’t have enough funds, the campaign won’t launch. Ensure your payment method is up to date.

Verify Your Payment & Budget

• Go to Billing/Wallet and ensure you have enough funds.
• If your payment failed, update your payment method and retry.

• Account Connection Problems

– If Facebook, Google, or Shopify isn’t properly linked, your campaign may be blocked. Reauthorize your accounts in settings.

Reconnect Your Accounts

• If your Facebook, Google, or Shopify integration is broken, go to Settings > Integrations and reconnect.
• Ensure all necessary permissions are granted.

• Ad Policy Violations

– If your ad doesn’t meet Facebook or Google’s advertising policies, it won’t be approved. Check for any rejection notices and adjust your creatives.

4. Check for Policy Violations

• If your ad was rejected, you’ll see a notification with the reason.
• Edit your ad to comply with Facebook/Google ad policies and resubmit.

• Technical Errors

– Sometimes a system glitch or platform delay can cause publishing issues. Try refreshing your dashboard or contacting support.

Tip: If your campaign remains unpublished for over 48 hours, reach out to us by email with the chat function or at support@marketer.com for assistance.